Refund policy

Refund Policy

Due to the custom, made-to-order nature of our products, all sales are final. We do not accept returns or exchanges.

Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please contact us at lilyandcrow.co@gmail.com within 7 days of delivery. Include your order number and a photo of the issue, and we'll make it right with a replacement or store credit.

Lost Packages If your package is marked as delivered but you haven't received it, please contact us within 7 days so we can investigate with the carrier.

Cancellations Orders can be cancelled within 24 hours of purchase. After that, production has already begun and we are unable to cancel or modify your order.

Questions? Reach out to us at lilyandcrow.co@gmail.com — we're happy to help!